GoAutoDial on Celsius - Overload

[albania]

Hello all. This is my first post in this forum.

Fujistu Siemens Celcius: Core2Duo E6550 2.33GHz, 8 gb RAM, 350 gb HD. OS: GoAutoDial 2.4.

my story and My IT: When we purchased this WorkStation i wanted to take a xeon procesor, but he told me to not do that because i dont need so much power for a 25 seats call center. Celsius would be fine, goautodial would run on an average of 50-60%.
Problem: on 12 Seats i have 70-90% average, on 13th seat average goes on 100% and everything is a mess. I cannot handle this situation because i need al least 20 seats working.
Question:
1) can my celsius handle this scenario (25 seats, ratio 2,8)?
2) Do i need maybe VicidialNow or ViciBox for this scenario or there are no diference?
3) If not what is the best recomandation for a 25 seats and a 35 seats.

PS: g729 is used, agents are working on E4500 pc.
PPS: I have optical fiber on 10mb up/down so i dont have external problems

Need help

[gardo]

If you're getting issues (when you increase your agents) not present when dialing with less agents, chances are your load average might be too much for the system to handle. FYI: A dual core system can handle up to 200% (100% per core) or 2.0.

Please post your load average when dialing. You can get this by running "top -c". The load average is on the upper right. Something like:

Code: Select all

load average: 1.17, 1.27, 1.49.

Usually a single quad core Xeon server (with 8 GB RAM) is enough to handle <25 seats (doing 3:1 ratio, g729 and full call recordings). Just don't forget to enable tmpfs or RAMdrives for the call recordings to minimize disk IO bottlenecks.

In cases where a quad core Xeon server is insufficient, it's recommended to do a multi-server Vicidial setup (separate database/web server from the dialer) instead of a more powerful single server setup. You can check the LOAD_BALANCING.txt on how to set this up.

[albania]

Load Averages 11.38 9.85 6.71
100%

on 11 seats:
Load Averages 12.21 7.52 5.97
41.62%

Is it normal?
which solution should i have? and most important, should continue to use goautodial or change in vicidialNow or vicibox?

[gardo]

Your server is way overloaded. Your load average should be below 2.0. Yours is 12 (1200%). You need to do a multi-server setup for load balancing. It won't matter what Vicidial distro you're using if you're system is overloaded.