recording not found in manual dialing

[dryice_paulson]

Dear All,

I am new in vicidial.I am not geeting the recording file and also recording log .
Suppose i am an agent i am in queue on a outbound campaign.I am trying to call manually a number after pausing from the queue.In this case i am not geeting the recording file and also not getting the recording log.
In other hand when i normally do manual call it giving perfect racording log and file.

I am feeling helpless.

Any kind of help woild be appreciated.

Regards

[gerski]

Always post your your vicidial version.

Just make sure Campaign Recording is set to "All Force"

I suggest you buy Manager's Manual.

[dryice_paulson]

using vicidial 2.4 version.All set to "all force option"..

what is difference between the free manager' manual and paid manager manual

[dryice_paulson]

sorry i am using vicibox 4 ...kindly help me out.


Regards,
Ansuman

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

using vicidial 2.4 version.All set to "all force option"..

what is difference between the free manager' manual and paid manager manual

Paid has more detail and step by step instructions for many more configuration options. It also has full-resolution graphics to ensure you know what they are describing. Well worth the investment (savings in tech support, hair pulling, and training ...).