Minimum hardware requirements for 50 agents

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Minimum hardware requirements for 50 agents

Postby ssam » Wed Aug 20, 2014 6:35 am

I am going to setup a call center for maximum 50 agents which get calls via E1 line from other office. Please help me on proper hardware reqirement for vicidial server.
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Re: Minimum hardware requirements for 50 agents

Postby striker » Wed Aug 20, 2014 6:54 am

only inbound?
or
predective dialling.?


Dual Quad core intel xeon 3.x GHtz ,8GB ram 500 GB HD . will be a right server for 50 agent inbound or 1:1 autodialling. manualdialling
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Re: Minimum hardware requirements for 50 agents

Postby ssam » Wed Aug 20, 2014 7:11 am

predictive dialing.
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Re: Minimum hardware requirements for 50 agents

Postby ssam » Sat Aug 23, 2014 1:22 am

is all-in-one server enough or we need multiple servers ?
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Re: Minimum hardware requirements for 50 agents

Postby williamconley » Sat Aug 23, 2014 12:25 pm

ssam wrote:I am going to setup a call center for maximum 50 agents which get calls via E1 line from other office. Please help me on proper hardware reqirement for vicidial server.

How many channels do you have on that E1 link? If it's 50 or less ... one server is plenty if that's the only source of calls.
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