Dear Team,
In my admin panel of vicidial in System Statuses DROP status is having Human Answer =Y.
Please let me know its proper or not i am little bit confused.
Since drop is not Answered by agent.
Did it count under VDCL (Inbound No Agent).
Drop Status in System Statuses
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Drop Status in System Statuses
by nithack » Wed Sep 10, 2014 1:50 am
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