Hi All,
Good day! Just want to ask if you encounter issue on the call details in agent stats that shows DROP but answered by the agent? As far as i know it should be VDCL (Inbound No Agent) for inbound campaign. Is it possible to have this kind of scenario? It is not on a daily basis but it is encountered once or twice in a month.
Appreciate for a feedback.
VERSION: 2.12-484a
BUILD: 150429-1222
Standalone Server
Vicibox_v.6.0.x86_64-6.0.2
DROP status in Agent
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DROP status in Agent
by darkeye08 » Sun May 17, 2015 8:07 pm
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Re: DROP status in Agent
by bobchaos » Mon May 18, 2015 12:47 pm
I don't know for sure, but I always thought that was agents login out just as a call was being routed to them. If you wanted to take a closer look, the AGI logs for those calls should have some interesting output. Personally, I just tell my clients to ignore them, so few of them.
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