How to play message do custmer in the middle of conversation

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

How to play message do custmer in the middle of conversation

Postby ZibiX » Thu Mar 10, 2016 4:15 am

Hi.

I have an question from my client. Is there a way to play a recording to customer in the middle of conversation?

It should works like this:
- Agent is working in outgoing campaign
- Agent gets a call to customer
- Conversation between Agent and Customer is in progress then Agent press a button/switch/something and a recording (mp3, wav) is played to Customer.
- When the recording is played Agent can still hear a Customer
- It will be good to mute microphone od Agent when the recording is played
- Agent can stop the recording at any time and get back to Customer and carry on the conversation

Can this be done in Vicidial?

Or maybe I need external software to do this? I was thinking about Audacity but it is not working as i have describe.

Agent works on computer with Windows XP.

Any suggestion on this problem? :)
ZibiX
 
Posts: 107
Joined: Wed Jul 03, 2013 5:36 am
Location: Poland

Re: How to play message do custmer in the middle of conversa

Postby williamconley » Mon Mar 14, 2016 10:44 am

http://catalog.poundteam.com/product_in ... cts_id=521

This product will provide the feature you require. Open Source. It can be modified to produce sounds from virtually any source available to the server (as long as the sounds are formatted properly for asterisk).

There are also other sound boards available, of course, this is just the one WE made for this purpose.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: How to play message do custmer in the middle of conversa

Postby mflorell » Mon Mar 14, 2016 10:53 am

We offer this on our VICIhost hosted service, but it isn't a part of Vicidial at this time:

http://www.vicihost.com/?p=107
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 90 guests