Audio call recording issue

[Prakash BS]

Hi, I'm Prakash and facing audio call recording issue in Inbound call center using vicidial i.e. call recording is getting initiated from the moment agent logged in. Audio recording supposed to start from the moment call lands on to the agent. Checked this path i.e. /var/spool/asterisk/meetme also. Pl. help in resolving the issue as recording file size is too huge.
Thanks.,

Regards,

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) If you have set the User's recording option to force, it will begin recording when the user logs in. There are recording settings in lots of places. If you only want the calls to record based on ingroups and campaigns (so you can track the actual sales portions of the calls related to a sales pitch in a campaign/ingroup), turn off all the recording options (by changing them to "on demand") and change the Campaign options and Ingroup options to do the recording. Then the call will not begin to record until it lands in a campaign/ingroup. You were probably a bit overzealous during setup.

4) IF you used the Vicidial Manager's Manual to set up your system from the beginning, you would not have this problem. That's what it's for! Start at page one. Don't skip anything. But use a new "everything" for your next attempt (ie; don't use the same user, phone, did, ingroup, campaign, user group ... start new for all of it).