Agent Notes not saving

[JayZapata]

Hello everyone!

I am having the same challenges with what was mentioned below, please help. Thanks!: I am using VERSION: 2.12-496c

[quote="Yassinelpdt"]Hello Matt and Vicidial Family,

I have a problem at the interface agent, when the agent notes the information provided by the customer during the call on the field comments , and qualifies this call ,when he trying to call this same number ,he don't find the information noted on this field , normally we must find what the agent noted in the field comments ?!

please help me to fix that problem,
Best Regards,
JayZapata

Posts: 1
Joined: Wed Oct 19, 2016 1:34 am

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) What method do you use to call this number again? If you just go to manual dial, and dial the same number as you did previously, you are probably creating a whole new lead each time. Look in the Campaign Detail View for "Manual Dial Search ..." and the fields around it. Read the help screens for them.