Hard phones hangup when answer button is placed

[dakam]

Dear all,
I appreciate the work done but vicidial group for this great application. i am currently setting up our system to be used by upto 8 agents, the softphones connect well however when using hardphones , when the answer button is placed the phone displays error pls hangup.

i am currently using vicibox iso

My using ON HOOK agent

[dakam]

below are the logs in cli

Manager 'sendcron' logged off from 127.0.0.1
[Dec 19 01:39:42] == Using SIP RTP CoS mark 5
[Dec 19 01:39:42] -- Executing [600@trunkinbound:1] AGI("SIP/PBX-00000027", "agi-DID_route.agi") in new stack
[Dec 19 01:39:42] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-DID_route.agi
[Dec 19 01:39:42] -- <SIP/PBX-00000027>AGI Script agi-DID_route.agi completed, returning 0
[Dec 19 01:39:42] -- Executing [99909*5***DID@default:1] Answer("SIP/PBX-00000027", "") in new stack
[Dec 19 01:39:42] > 0x7f8a9403f540 -- Probation passed - setting RTP source address to 192.168.5.150:10236
[Dec 19 01:39:42] -- Executing [99909*5***DID@default:2] AGI("SIP/PBX-00000027", "agi-VDAD_ALL_inbound.agi") in new stack
[Dec 19 01:39:42] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[Dec 19 01:39:42] NOTICE[6969][C-00000037]: channel.c:4302 __ast_read: Dropping incompatible voice frame on SIP/PBX-00000027 of format ulaw since our native format has changed to (alaw)
[Dec 19 01:39:42] -- <SIP/PBX-00000027> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 19 01:39:42] -- <SIP/PBX-00000027> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 19 01:39:42] -- <SIP/PBX-00000027> Playing 'Welcome_Message_Eng-1481898497.slin' (escape_digits=) (sample_offset 0) (language 'en')

[Dec 19 01:39:50] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 19 01:39:50] -- Executing [192*168*005*162*1001@default:1] Goto("Local/192*168*005*162*1001@default-0000002f;2", "default,1001,1") in new stack
[Dec 19 01:39:50] -- Goto (default,1001,1)
[Dec 19 01:39:50] -- Executing [1001@default:1] Dial("Local/192*168*005*162*1001@default-0000002f;2", "SIP/1001,60,") in new stack
[Dec 19 01:39:50] == Using SIP RTP CoS mark 5
[Dec 19 01:39:50] -- Called SIP/1001
[Dec 19 01:39:50] -- SIP/1001-00000028 is ringing
[Dec 19 01:39:52] -- Started music on hold, class 'my_MOH', on SIP/PBX-00000027
[Dec 19 01:39:58] -- SIP/1001-00000028 answered Local/192*168*005*162*1001@default-0000002f;2
[Dec 19 01:39:58] > Channel Local/192*168*005*162*1001@default-0000002f;1 was answered
[Dec 19 01:39:58] -- Executing [8331*46*Y2190139420000000055*1002*1001@default:1] Playback("Local/192*168*005*162*1001@default-0000002f;1", "sip-silence") in new stack
[Dec 19 01:39:58] -- <Local/192*168*005*162*1001@default-0000002f;1> Playing 'sip-silence.gsm' (language 'en')
[Dec 19 01:39:58] -- Executing [8331*46*Y2190139420000000055*1002*1001@default:2] AGI("Local/192*168*005*162*1001@default-0000002f;1", "agi-VDAD_RINGALL.agi,8331*46*Y2190139420000000055*1002*1001") in new stack
[Dec 19 01:39:58] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Dec 19 01:39:58] -- <Local/192*168*005*162*1001@default-0000002f;1> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 19 01:39:58] -- <Local/192*168*005*162*1001@default-0000002f;1> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 19 01:39:58] -- <Local/192*168*005*162*1001@default-0000002f;1> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 19 01:39:58] -- <Local/192*168*005*162*1001@default-0000002f;1>AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Dec 19 01:39:58] -- Executing [8331*46*Y2190139420000000055*1002*1001@default:3] AGI("Local/192*168*005*162*1001@default-0000002f;1", "agi-VDAD_RINGALL.agi,8331*46*Y2190139420000000055*1002*1001") in new stack
[Dec 19 01:39:58] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Dec 19 01:39:58] -- <Local/192*168*005*162*1001@default-0000002f;1> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 19 01:39:58] -- <Local/192*168*005*162*1001@default-0000002f;1> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 19 01:39:58] -- <Local/192*168*005*162*1001@default-0000002f;1> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 19 01:39:58] -- <Local/192*168*005*162*1001@default-0000002f;1>AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Dec 19 01:39:58] -- Executing [8331*46*Y2190139420000000055*1002*1001@default:4] AGI("Local/192*168*005*162*1001@default-0000002f;1", "agi-VDAD_RINGALL.agi,8331*46*Y2190139420000000055*1002*1001") in new stack
[Dec 19 01:39:58] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Dec 19 01:39:58] > 0x7f8ab0014fa0 -- Probation passed - setting RTP source address to 192.168.5.244:10338
[Dec 19 01:39:58] -- Executing [h@default:1] AGI("Local/192*168*005*162*1001@default-0000002f;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----8-----0") in new stack
[Dec 19 01:39:58] -- <Local/192*168*005*162*1001@default-0000002f;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---8-----0 completed, returning 0
[Dec 19 01:39:58] == Spawn extension (default, 1001, 1) exited non-zero on 'Local/192*168*005*162*1001@default-0000002f;2'
[Dec 19 01:39:59] -- <SIP/1001-00000028> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 19 01:39:59] -- <SIP/1001-00000028> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 19 01:39:59] -- <SIP/1001-00000028> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 19 01:39:59] -- <SIP/1001-00000028>AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Dec 19 01:39:59] -- Executing [8331*46*Y2190139420000000055*1002*1001@default:5] Hangup("SIP/1001-00000028", "") in new stack
[Dec 19 01:39:59] == Spawn extension (default, 8331*46*Y2190139420000000055*1002*1001, 5) exited non-zero on 'SIP/1001-00000028'
[Dec 19 01:39:59] -- Executing [h@default:1] AGI("SIP/1001-00000028", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Dec 19 01:39:59] -- <SIP/1001-00000028>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Dec 19 01:39:59] == Manager 'sendcron' logged off from 127.0.0.1

[rrb555]

state how u do ur testing so we can get a hold of what u r doing right now and replicate