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by kennow » Tue Aug 29, 2017 11:44 am
VERSION: 2.14-621a
BUILD: 170717-1444
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If I have a DID Route set to Agent. Does the ingroup agentdirect even need to be used? Can I put "NONE" for both the Route setting and In group ID? If this is the case, is there any advantage to route a call thru the agentdirect ingroup and then to the agent?
Thanks
Kennow
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kennow
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by mflorell » Tue Aug 29, 2017 12:56 pm
You do have to have it us an AGENTDIRECT in-group. That's how agent-queue calls work.
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mflorell
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