Problem on line call quality or bad line

[irodel_ini]

Hi,

Just wan to ask what are things that need to check and need to fix if we are having bad line/call quality problem specially on customer side they say they can't hear us? When i did a ping from vici server to voip provider IP i've got an average of 180ms. Do you have any suggestion why were havinf bad line, even though only 2 agents are dialing at the same time? Thank you.

VICIDIAL VERSION: 2.14-644a
BUILD: 171130-0036
Asterisk Version: 11.25.3-vici

[mflorell]

I always suggest trying another carrier first.

[irodel_ini]

Hi,

what about using g729 codec do you think will this fix the issue? Thank you

[mflorell]

Maybe, if the issue is bandwidth, but it could actually make the problem worse if bandwidth isn't the problem. If you can, try another carrier.

[irodel_ini]

Hi,

what do you suggest if changing carriers is not an option?

Thank you

[mflorell]

You can at least test with another carrier, you can sign up with a pre-paid carrier for as little as $5. If your testing with this second carrier works, then you can focus on your primary carrier being the problem, not your system.