Manual Alt and Incoming Calls

[bghayad]

Hello;

vicibox 7.0.3, vicidial 2.12-15, Build 160508-0139, asterisk 11.22.0-vici, Single Machine

The campaign is configured with Dial Method as INBOUND_DIAL and the Manual Alt Dialing is Selected, the problem that the Alt Phone Dial is by default enabled at the Agent Interface and required to be de-selected (not selected) after each call to avoid getting the Manual Alt Dialing options after pressing hangup in the incoming call. How to avoid this for incoming calls?

In other words: How to use Manual Alt Dialing only for outbound calls and not for inbound calls?
Or: How to have the "Alt Phone Dialing" option as available option to be selected when it is needed before pressing on the hangup?

Regards
Bilal

[blackbird2306]

There is "Manual Alt Num Dialing" option in campaign settings. Change it from "SELECTED" to "Y".

Manual Alt Num Dialing
This option allows an agent to manually dial the alternate phone number or address3 field after the main number has been called. If the option has SELECTED in it then the Alt Dial checkbox will be automatically checked for each call. If the option has TIMER in it then the Alt Phone or Address3 field will be automatically be dialed after Timer Alt Seconds. Default is N for disabled.