DIAL ALERT NOT SHOWING

[rbbumanlag]

Hi Vicidial,

Specification: ViciBox 8.0.1.(iso) | Asterisk 11.25.3-vici | VERSION: 2.14-682a BUILD: 180807-1653 | Cluster Setup | Intel(R) Xeon(R) CPU E5-2680 V3 @ 2.5GHz | 16GB DDR4 RAM | 1TB (SAS) 10kRPM |No Digium/Sangoma Hardware | No Extra Software After Installation | Virtualized on XenServer | SVN Version 3019

I have a situation in which the Agent Screen is not able to alert agent on a busy or unavailable number. I am connected to a PBX then PBX is connected to a SIP Trunk provider.

When I turn my phone to airplane mode, I try to call the number using the manual dial in the agent screen.

Scenario A:
What happens is that it ring 2 times then call hungup, then on asterisk I see
Got SIP response 503 "Service Unavailable"
[Sep 6 22:23:13] -- SIP/SIP_123-00000035 is circuit-busy
[Sep 6 22:23:13] == Everyone is busy/congested at this time (1:0/1/0)

Scneario B:
Then I try to dial asdf1234 (nonvalid number) it ring 2 time a dial alert is shown
Got SIP response 603 "Declined"
[Sep 6 22:21:54] -- SIP/SIP_123-00000034 is busy
[Sep 6 22:21:54] == Everyone is busy/congested at this time (1:1/0/0)

On scenario B, the Dial Alert Busy is shown.
On Scenario A, the status only changes from LIVE CALL to hangup without showing the agent the reason why it hanged up.

I tried to turn on the Allow Alert on the user setting. Still output is the same.

We are unable to check if the number is reachable or unreachable due to the following:
1. There is ringing sound when doing manual dial
2. No Dial Alert on call hangup that shows the agent why the call hanged up.

Is there other waty to let the agent now the status of the call if its busy, etc.?

Thanks!

[mflorell]

"Allow alert" has nothing to do with outbound calls. It is only to turn on or off a Javascript browser alert when an inbound call arrives at the agent session.