Call count limit - Manual Dial

[osib]

Hi
I am using VICIDIAL VERSION: 2.14-665a, BUILD: 180316-0751
Is there anyway we can set manual dial call count limit to a lead to certain x value so that a lead is not dialled more than x times on that campaign per day

Thank you

[mflorell]

There is just the Campaign setting for Call Count Limit in general, not one specifically for only manual dial attempts.

[osib]

Hi Matt
I have Call Count Limit to 3 but leads seem to be dialing more that call count limit during manual calls which i can see in called_count
Am I missing something as Lead Recycling and Dial Status is not affecting this which I am certain but still dont know why being able to dial more than 3 times

Thank you

[mflorell]

It was designed for auto-dial use, and for dialing through the hopper. It was never designed to be a hard limit on all attempts to dial a specific phone number.