Inbound Group "Wait Time" Settings

[iboam]

Grettings

Does anyone it's familiar with Wait Time Option "PRESS_CID_CALLBACK" ?? Im trying to setup this to callback an inbound user when the next agent is available.

[mflorell]

It will put them as new leads into that List ID that you see at the bottom of your screenshot, so you just need to make that list as a dialable list in a campaign.

[iboam]

Thanks for your help, i guess that in order that use that list (999), it should be active and assigned to a campaign, i just tried and my number is with "INBND" or "WAITTO" status, should i must add this status to the "Dial Status" on the campaign ??? bc can't find it as a status to add

[mflorell]

Yes, it will need to be a dial status. If it's not on your system just add it.

[iboam]

Thanks i just added "INBND" AND "WAITTO" status to admin -> System Statuses and Campaign -> Dial Status.
It's working right now.

Thanks

[dspaan]

I noticed that if you put both WAITTO and INBND as a dial status in the campaign the client will be called back twice. I'm actually looking for a method to allow people to be called back without creating a new lead in a new list because duplicate leads in the system gets confusing after a while. Also when the client calls back later again the CIDLOOKUPRC method can match the call with the wrong (old) lead.

[mflorell]

Try PRESS_CALLBACK_QUEUE, no need to set up outbound dialing separately.