Remote Agent forward Customer Caller ID (DID) to externale n

[renzocaso]

Hello team
for remote agents

it is possible broadcast telephone Number dialed to remote agent. so remote agent can see customer number ?



Thank you



1 database/webserver server i7 16Gb ram solid state 500Gb
1 phone server -i7 16Gb ram 1tb Solid State

VERSION: 2.14-719a
BUILD: 190930-2110

[ed123]

use ingroup-> remote agents,, in ingroup you can use customer phone as CID. I'm not sure if this the one you are looking for..