Broadcast type campaigns press 1 wont work

[marveelou]

Hi Guys,
I set up a broadcast-type campaign set the routing extension to 8366 but during the testing, we can only receive the call , the audio for broadcasting is not playing and just hang up after a few seconds. Just wanna ask some help or someone had the same experience with this. Thanks

im attaching some asterisk logs for details
[Apr 19 02:48:08] VERBOSE[4330] dial.c: Local/63316464293906@default-00000016;1 answered
[Apr 19 02:48:08] VERBOSE[4330][C-00000052] pbx.c: Executing [138366@default:1] AGI("Local/63316464293906@default-00000016;1", "agi-VDAD_local_optimize.agi,V4190247590000000016") in new stack
[Apr 19 02:48:08] VERBOSE[4330][C-00000052] res_agi.c: Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_local_optimize.agi
[Apr 19 02:48:08] VERBOSE[4405][C-00000050] bridge_channel.c: Channel SIP/airespring-0000003e joined 'simple_bridge' basic-bridge <ab99df37-712a-49d5-9121-5c7eb76fd469>
[Apr 19 02:48:08] VERBOSE[4331][C-00000050] bridge_channel.c: Channel Local/63316464293906@default-00000016;2 joined 'simple_bridge' basic-bridge <ab99df37-712a-49d5-9121-5c7eb76fd469>
[Apr 19 02:48:08] VERBOSE[4330][C-00000052] res_agi.c: <Local/63316464293906@default-00000016;1>AGI Script agi-VDAD_local_optimize.agi completed, returning 0
[Apr 19 02:48:08] VERBOSE[4330][C-00000052] pbx.c: Executing [138366@default:2] Wait("Local/63316464293906@default-00000016;1", "2") in new stack
[Apr 19 02:48:09] VERBOSE[4329] manager.c: Manager 'sendcron' logged off from 127.0.0.1
[Apr 19 02:48:10] VERBOSE[4330][C-00000052] pbx.c: Executing [138366@default:3] Hangup("Local/63316464293906@default-00000016;1", "") in new stack
[Apr 19 02:48:10] VERBOSE[4330][C-00000052] pbx.c: Spawn extension (default, 138366, 3) exited non-zero on 'Local/63316464293906@default-00000016;1'
[Apr 19 02:48:10] WARNING[4330][C-00000052] func_hangupcause.c: Unable to find information for channel
[Apr 19 02:48:10] VERBOSE[4330][C-00000052] pbx.c: Executing [h@default:1] AGI("Local/63316464293906@default-00000016;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
[Apr 19 02:48:11] VERBOSE[4330][C-00000052] res_agi.c: <Local/63316464293906@default-00000016;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
[Apr 19 02:48:11] VERBOSE[4331][C-00000050] bridge_channel.c: Channel Local/63316464293906@default-00000016;2 left 'simple_bridge' basic-bridge <ab99df37-712a-49d5-9121-5c7eb76fd469>
[Apr 19 02:48:11] VERBOSE[4405][C-00000050] bridge_channel.c: Channel SIP/airespring-0000003e left 'simple_bridge' basic-bridge <ab99df37-712a-49d5-9121-5c7eb76fd469>
[Apr 19 02:48:11] VERBOSE[4331][C-00000050] pbx.c: Spawn extension (default, 63316464293906, 3) exited non-zero on 'Local/63316464293906@default-00000016;2'
[Apr 19 02:48:11] VERBOSE[4331][C-00000050] pbx.c: Executing [h@default:1] AGI("Local/63316464293906@default-00000016;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----11-----3-----SIP 200 OK)") in new stack
[Apr 19 02:48:11] VERBOSE[4331][C-00000050] res_agi.c: <Local/63316464293906@default-00000016;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -3-----SIP 200 OK) completed, returning 0
[Apr 19 02:48:13] VERBOSE[4403][C-00000051] res_rtp_asterisk.c: 0x7f489801b120 -- Strict RTP learning complete - Locking on source address 180.190.225.198:25898
[Apr 19 02:48:14] VERBOSE[4403][C-00000051] bridge_channel.c: Channel SIP/8002-00000040 left 'simple_bridge' basic-bridge <198185db-54a1-46bd-b68f-2a3bc25ea757>
[Apr 19 02:48:14] VERBOSE[4335][C-00000051] bridge_channel.c: Channel SIP/airespringib-0000003f left 'simple_bridge' basic-bridge <198185db-54a1-46bd-b68f-2a3bc25ea757>
[Apr 19 02:48:14] VERBOSE[4335][C-00000051] pbx.c: Spawn extension (default, 8002, 1) exited non-zero on 'SIP/airespringib-0000003f'
[Apr 19 02:48:14] VERBOSE[4335][C-00000051] pbx.c: Executing [h@default:1] AGI("SIP/airespringib-0000003f", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----13-----6-----SIP 200 OK)") in new stack
[Apr 19 02:48:14] VERBOSE[4335][C-00000051] res_agi.c: <SIP/airespringib-0000003f>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -6-----SIP 200 OK) completed, returning 0
[Apr 19 02:48:15] VERBOSE[4185] asterisk.c: Remote UNIX connection disconnected
[Apr 19 02:48:52] VERBOSE[4463] manager.c: Manager 'sendcron' logged on from 127.0.0.1
[Apr 19 02:48:52] VERBOSE[4463] manager.c: Manager 'sendcron' from 127.0.0.1, hanging up channel: SIP/8001-0000003d
[Apr 19 02:48:52] VERBOSE[4267][C-0000004f] chan_dahdi.c: Hungup 'DAHDI/pseudo-1688034820'
[Apr 19 02:48:52] VERBOSE[4267][C-0000004f] pbx.c: Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/8001-0000003d'
[Apr 19 02:48:52] VERBOSE[4267][C-0000004f] pbx.c: Executing [h@default:1] AGI("SIP/8001-0000003d", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK)") in new stack
[Apr 19 02:48:52] VERBOSE[4267][C-0000004f] res_agi.c: <SIP/8001-0000003d>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -------SIP 200 OK) completed, returning 0
[Apr 19 02:48:52] VERBOSE[4466] manager.c: Manager 'sendcron' logged on from 127.0.0.1
[Apr 19 02:48:52] VERBOSE[4467] dial.c: Called 55558600051@default
[Apr 19 02:48:52] VERBOSE[4468][C-00000053] pbx.c: Executing [55558600051@default:1] MeetMeAdmin("Local/55558600051@default-00000017;2", "8600051,K") in new stack
[Apr 19 02:48:52] WARNING[4468][C-00000053] app_meetme.c: Conference number '8600051' not found!
[Apr 19 02:48:52] VERBOSE[4468][C-00000053] pbx.c: Executing [55558600051@default:2] Hangup("Local/55558600051@default-00000017;2", "") in new stack
[Apr 19 02:48:52] VERBOSE[4468][C-00000053] pbx.c: Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051@default-00000017;2'
[Apr 19 02:48:52] WARNING[4468][C-00000053] func_hangupcause.c: Unable to find information for channel
[Apr 19 02:48:52] VERBOSE[4468][C-00000053] pbx.c: Executing [h@default:1] AGI("Local/55558600051@default-00000017;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
[Apr 19 02:48:52] VERBOSE[4468][C-00000053] res_agi.c: <Local/55558600051@default-00000017;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0

[marveelou]

by the way , i installed it using iso vicibox.x86_64-8.0.1

VERSION: 2.14-750a
BUILD: 200409-1719
© 2020 ViciDial Group

[Kabis]

What type of audio file used. Is it wav? Do you mention correct audio file in survey?. And did you map correctly in remote agents.

Please share screenshot of your configuration.

Regards
Kabis

[marveelou]

thank Guys. This issue has been resolved. I just reinstall using the lower version from vicibox with asterisk 11. something. The latest version with latest asterisk is not working during my test.
anyway, thank you so much.