If you use VICIDIAL in production please post!

[eze-voip]

VERSION: 2.4-309a BUILD: 110430-1642 @ i7 4gb ram RAID1 30 seats
VERSION: 2.4-309a BUILD: 110430-1642 @ phenom x64gb ram 20 sets

live from argentina!

[adam.greenhalgh1]

Hi there,

40 Agents - 3-5k calls per day.
60 Trunk channels
We deal with industrial diseases.
Outbound campaigns only!
Ratio Dialling
Manual Dialling

Doing well had one issue overall and that was because there was no leads in the hopper. But it was down to specific calling times!

[williamconley]

Adam: Install Vicibox 4.0.3 in a virtual server and see the features you are missing. There are lots of little ones. But there is also Quality Control and Integrated Email Queuing which are fairly big.

[ayger]

Vicibox 4.0.3
Single all-in-one DL380G5,dual quad core,24GB ram, 8x146 raid 1+0
Digium TE121 with echo cancellation, hooked up to an E1 (32 channels)
14 concurrent agents logged in per shift.
Blended mode (incoming+outgoing), multiple campaings.
14.000-17.000 calls/day.
Full recording.
Working smoothly (except some minor issues "i need to fix that eventually")
Cpu usage on each core < 10% according to my cacti.
Cheerz!

[adam.greenhalgh1]

Adam: Install Vicibox 4.0.3 in a virtual server and see the features you are missing. There are lots of little ones. But there is also Quality Control and Integrated Email Queuing which are fairly big.

Thanks for the information Will!

P.s. Ive only just seen this...Im not ignorant

[jimmyjjohn]

Hello Dear

PTS Atlanta GA 10 Seat Call Center vicidialnow 1.1 Running Vicidial for 3 months non stop. Dell T300 Server Dual Core AMD 250g outbound only with sugarcrm

Thanks

[jimmyjjohn]

WMG (World Marketing Group) -40 seat Call Center, asterisk 1.2.17 + vicidial, outbound and inbound , United States US

Thanks

[bobbyconlin]

Best Value Home Remodeling, Inc . 15 seat call center. Outbound only. Norwalk, CA USA.

[sip402]

TV Infomercial Sales. 10 Seats. Michigan.

[mirza.mehran]

COMODO Group LTD,
100 Seats -
Inbound / outbound : USA , India , Philippines, Turkey.

Cluster :
1 web server (HA Pair)
1 database server (HA Pair) (1 database replication server)
4 sip server

[jcuzens]

We made some modifications to the interface for styling and WebRTC. Most of it is self contained but we did add a few CSS classes to the vicidial.php.

• Kamailio 4.2.3 and rtpengine for WebRTC bridging (tried webrtc2sip first but was very unstable). Additionally, rtpengine has extremely low overhead when using the kernel mode extension.
• JSSIP 0.6.0 integrated. When the agent logs in it automatically connects to the Asterisk servers through Kamailio. No soft phone. No setup.
• Volume meter. The WebRTC audio is connected to an audio context for the agent to see their voice (headset issues). Unfortunately, Chrome needs an update for a bug to get remote audio to also display.
• Latency. Measured as the googRTT time in WebRTC
• A new callback was added to show the voicemails waiting as well as how many calls came into the DID for the agent (useful if the caller didn't leave a message). A popup allows the agent to call back the missed call.
• New DTMF keypad
• Clicking the voicemails will call the voicemail system (again through webrtc).
• Interface colors change depending upon call state (e.g. on call green, hung up red, ready blue)

[xenia2608]

No. Of installation: 7
each server : max 30 agents (without recording)
cloud Single VPS (all installation)
OS: centos
asterisk:1.8

Currently cluster installation (its also on VPS) is in progress for 80 seats.

[millahjovich]

WWM - 35 seat Call Center, asterisk 1.2.17 + vicidial, outbound US,PR,DR

[adamle]

2 Call Centers, each with 8 seats per shift @ 2 shifts/day.

[TwistedFister]

135 seat outbound/inbound call center
2 DB servers 1 master 1 slave
1 Web Server
1 FTP server for call recordings
6 Outbound dialing nodes
1 Inbound/voicemail node

120,000 outbound calls per day
11,000 inbound calls per day
5 second average wait time between calls

all dialing nodes are DELL 1950 servers dual Xeons 16GB ram Samsung SSD
Master & Slave DB's DELL R410's servers dual Xeons 64 GB ram 1TB Samsung SSD
Web DELL R410 32 GB ram Samsung SSD
FTP DELL 1950 16GB ram 2TB western digital HDD 1TB SSD

[josecapurro]

Running Vicidial VERSION: 2.14-583a BUILD: 161226-2224 installed with ViciBox 7.0.4, express, virtualized in a Centos 7 server with KVM.

The specs of the guest:
- RAM: 2GB
- HDD: 50G
- CPU: 1 processor. 1 core. 3.4 GHz.

The ViciDial configuration:
- One inbound campaign.
- Two auto-dial-no-agent campaigns, which lists are feeded via non_agent_api.php from our internal systems for automated calls.
- One SIP trunk to another Asterisk with trunks to communicate to the PSTN.
- 8 human agents.
- 10 remote agents for the robocalls.

[josecapurro]

Running ViciDial VERSION: 2.12-561a BUILD: 160708-0745 installed with ViciBox 7.0.2, cluster mode.

- 4 telephony nodes, Xorcom XE3000: 4 GB RAM, 500 GB HDD linux software RAID 1
- 1 Database node, Dell R720: 32 GB RAM, 500 GB HDD hardware RAID 10.
- 2 CentOS 7 hypervisors runnning KVM: 16 GB RAM, 500 GB HDD linux software RAID 1, containing
- 2 web nodes: 4 GB RAM, 50 GB HDD
- 1 load balancer running HAProxy: 1 GB RAM, 50 GB HDD, running in one of the hypervisors.
- 1 archive node.

Each telephony node has a IAX trunk to:
- An Asterisk which acts as a SBC.
- An Asterisk with an AGI for a self-support IVR system.

ViciDial is currently configured for:
- 150~200 agents.
- 10 inbound campaigns.
- 8 outbound campaigns, dial mode RATIO (6) and MANUAL (2)
- 1 chat campaign.

[Adrianyong]

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