We have just finished updating the Vicidial Manager and Agent manuals!
The new 2.14-924a Manager Manual is 633 pages, with lots of new content from the last year since the last version was released.
and the new 2.14-709c Agent Manual is 70 pages, with some new content from the last year since the last version was released.
You can buy the full PDF versions for download here:
http://www.vicidial.org/store.php