Question about C3HU

[pimo1974]

Is it documented anywhere what the different C3HU codes mean? I have searched forums and the Managers manual 2023-04-10 version. the only reference I have found thus far is this entry from the manual
C3HU = If the call was a 3way call, and the customer hung up before either of the other two parties, the amount of time the customer was in the call will be shown here.

Now I have over time seen a couple different codes on failed transfers DC and BC which I have always assumed to mean disconnected or busy? With the number being the amount of seconds it lasted? is that correct and are there other codes?

[mflorell]

"C3HU" appears in the User Stats page, in the "Manual Outbound Calls for this Time Period" section.

This column data is based on the 'customer_hungup' and 'customer_hungup_seconds' fields in the "user_call_log" database table.

If the agent placed a 3-way call while a lead was active on their screen, then there can be data in this column of the report.

If the 'customer_hungup' log entry field has 'BEFORE_CALL' in it, then the C3HU column will begin with "BC" because the customer hung up before the 3-way call was placed
If the 'customer_hungup' log entry field has 'DURING_CALL' in it, then the C3HU column will begin with "DC" because the customer hung up after the 3-way call was placed

If the 'customer_hungup_seconds' log entry field is greater than 1 second, then that value will be appended to the above.

The above was added for a client that had agents who were fraudulently pretending to be customers when they got 3rd party verifiers on the line to confirm a sale after a customer had already hung up. This column data let them easily see if and when the customer hung up in relation to the 3-way call.