wrong registration password

[appie_lgk2024]

Hi,

I'm trying to add another extension (phone user) and I always get an error that my registration password is wrong based on the server logs. Is there a limit to the number of phone users that can be used? I think its my 16th extension number this time.

vicidial version 2.14-917a
build:240516-1720
2024 vicidial group


Thanks.

[carpenox]

no there is no limit, are you trying to register with the registration password on a softphone like zoiper?

[williamconley]

registration password is wrong based on the server logs

Please specify the log which provided the error, and the actual error itself. I hate assumptions.

Check:

1) Admin=> Phones : Extension/Registration password in Vicidial admin UI (Note that even the best of us sometimes "decide" that we are on the correct extension and realize after a few minutes we were ... not, lol)
2) /etc/asterisk/sip-vicidial.conf under that same [XXXXX] extension entry that the "secret" matches the registration password you set (in case there was a problem with writing the new conf file)
3) "asterisk -R" ... "sip reload" and verify no errors
4) "asterisk -R" ... "sip show peers" and verify the extension in question appears as a "peer"
5) consider killing asterisk and restarting it (or let it auto-restart). Sometimes unusual circumstances can "lock" the password if you have previously created a sip account and then changed the password after creation.