Distribuited Vicidial: what about my raw project?

[DarknessBBB]

Hello everybody,
I'm trying to build (teorically) up a project with a distribuited Vicidial.

This is the main schema:


As you can see I'd like to have a data centre (with optional local call center) and remote callcenters. This way I can "manage" lists, campaign and positive dispositions all at the same place.
I can also add agents of external call centers, obviously going there (sometimes hundreds of miles) for the first installation.

What do you think about it? Any better idea?

[mflorell]

What is the scale of this project?

How many agents/phones/trunks?

What kind of bandwidth will you have from one location to another?

Will all master settings be kep in a centralized system?

[DarknessBBB]

1)What is the scale of this project?

2)How many agents/phones/trunks?

3)What kind of bandwidth will you have from one location to another?

4)Will all master settings be kep in a centralized system?

First of all thank you for answering. I hoped for your answer

1) What do you mean?

2) We're talking about 300 agents, 300 phones and 10 trunks distribuited over a dozen of remote callcenters

3) I think they will have at least 2 MB HDSL

4) This is my hope

This is just a raw project, I don't even know if it is possible to do it with Vicidial But if it is, what do you think about the least requirements?

[mflorell]

This should be possible since everything in VICIDIAL is done through a database. It might be a lot of work though. The level of central control will dictate how much work it will take you to complete this.

[DarknessBBB]

The work doesn't fear me and, if the test installation works fine on a single callcenter (I spoke about this in June), maybe they can sponsor vicidial to write down lot of customization... We will see...

Anyway, is the schema correct?

Central Control:
DB-WEB Server
Vicidial Server

Remote Callcenters:
Web Server
Vicidial Server

Do you think that a 4Mb/s HDSL is enough for the central control?

[mflorell]

I have not ever attempted what you are going to attempt, so I'm not sure what bandwidth would be required. I think that latency would be an important metric to take into consideration too.