agent time detail report /talk & coustomer meaning

[raloheni]

what does talk and coustomer means in this table

AGENT TIME BREAKDOWN:
+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +------------+------------+------------+
| USER NAME | ID | CALLS | TIME CLOCK | AGENT TIME | WAIT | TALK | DISPO | PAUSE | DEAD | CUSTOMER | | LOGIN | | LAGGED |
+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +------------+------------+------------+
| agent1 | agent1 | 18 | 0:00 | 1:33:47 | 16:51 | 54:14 | 14:21 | 8:21 | 1:40 | 52:34 | | 0:40 | 7:41 | 0:00 |
| 1000 | 100 | 13 | 0:00 | 4:28:37 | 4:01:39 | 26:14 | 0:40 | 0:04 | 0:45 | 25:29 | | 0:04 | 0:00 | 0:00 |
| 1001 | 1001 | 34 | 0:00 | 3:40:41 | 2:57:00 | 38:32 | 1:59 | 3:10 | 3:53 | 34:39 | | 2:10 | 1:00 | 0:00 |
| 1002 | 1002 | 19 | 0:00 | 1:14:46 | 43:13 | 20:49 | 5:34 | 5:10 | 5:33 | 15:16 | | 0:21 | 4:49 | 0:00 |
| 1003 | 1003 | 97 | 0:00 | 6:48:24 | 2:57:03 | 1:54:20 | 17:19 | 1:39:42 | 35:55 | 1:18:25 | | 7:19 | 1:07:04 | 25:19 |
| 1004 | 1004 | 74 | 0:00 | 7:55:26 | 3:52:15 | 1:35:08 | 30:26 | 1:57:37 | 28:57 | 1:06:11 | | 21:03 | 1:21:41 | 14:53 |
+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +------------+------------+------------+
| TOTALS AGENTS: 6 | 255 | 0:00 | 25:41:41 | 14:48:01 | 5:49:17 | 1:10:19 | 3:54:04 | 1:16:43 | 4:32:34 | | 31:37 | 2:42:15 | 40:12 |
+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +------------+------------+------------

[williamconley]

i'm guessing that's the amount of time on the phone with customers?

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Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

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