vicidial.org

by **gmcust3** » Tue Nov 03, 2009 4:46 pm

On what logic Vici disposes the call as No Answer Not Available And DC ?

I have seen many times that even DC numbers are disposed as NA and when we rechurn/reset , we include NA which reduces the overall call flow , affecting the ASR and eating bandwidth.

by **mflorell** » Tue Nov 03, 2009 5:41 pm

What country are you calling in?

What kind of trunks are you using?

by **gmcust3** » Tue Nov 03, 2009 5:46 pm

USA.

SIP.

by **mflorell** » Tue Nov 03, 2009 6:45 pm

In the USA up to 20% of signals that typically signify a Disconnected number(DC) are incorrect and actually signify carrier congestion or some other issue that is not strictly a disconnected number. We did extensive testing with multiple carriers to come up with that figure, and that is the reason we don't code all hangup causes that relate in any way to disconnects as DC.

If you are looking for better accuracy I would recommend the Sangoma Call Progress Analyzer(CPA) It is proprietary and pay-for, but for the clients we have that are using it it is over 95% accurate for call outcomes including SIT tone detection and Answering Machine/Voice/Fax detection.

by **gmcust3** » Tue Nov 03, 2009 6:48 pm

I am happy with AMD as it detects more 90% AM.

But NA is killing.

It comprises of 60% of the call made.

by **mflorell** » Tue Nov 03, 2009 6:52 pm

I have never seen an Asterisk app_amd implementation that can maintain better than 80% true accuracy, and most are around 70%. What settings are you using?

by **gmcust3** » Tue Nov 03, 2009 6:56 pm

Here is One my stats at this moment :

VICIDIAL TALK TIME AND STATUS:
STATUS COUNT HOURS:MINUTES
A 47 0:05
BN 11 0:04
CALLBK 10 0:02
DNC 89 0:45
N 109 0:23
NH 9 0:03
NI 23 0:12
PNA 19 0:05
WN 90 0:20
TOTAL CALLS 407 1:59

Though I do have VERY HIGH "N". No idea why !!!!

by **gmcust3** » Thu Nov 12, 2009 2:27 pm

Many calls I see hits as NO ANSWER means NO VOICE from the other end !!

VOIP issues ?

Or some setting issues in Vici ?

by **gmcust3** » Fri Nov 13, 2009 1:00 pm

I have seen

NA means

Meaning of NA - No Answer AutoDial - Any outbound call that does not receive an Answer signal(or other signal) from the carrier. This can include ring-no-answer, disconnected, carrier congestion and other errors

NA also includes ring-no-answer.

So, next time when we include NA, Dialer dials out disconnected, carrier congestion and other errors whereas I just want to dial ring-no-answer.

Any way to seperate ring-no-answer out from NA and mark it as SOME OTHER status ?

by **mflorell** » Fri Nov 13, 2009 3:12 pm

Not with any degree of accuracy unless you use the Sangoma CPA.

by **gmcust3** » Fri Nov 13, 2009 3:15 pm

Thats a Bad News :-(

by **Michael_N** » Fri Nov 13, 2009 4:11 pm

gmcust3 wrote:Thats a Bad News

Maybe you check up on sangomas solution maybe its worth its cost?

by **mflorell** » Fri Nov 13, 2009 5:24 pm

We have several clients using it right now and it does work great, very accurate pre-Answer and AMD detection.

by **gmcust3** » Fri Nov 13, 2009 5:33 pm

AA is Perfect with me.

NA is a Killer for me.

No idea if all and everyone faces same problem.

NA constitute around 45% of total leads !!!!

What a waste of leads !!!

by **Michael_N** » Fri Nov 13, 2009 5:44 pm

gmcust3 wrote:AA is Perfect with me.

NA is a Killer for me.

No idea if all and everyone faces same problem.

NA constitute around 45% of total leads !!!!

What a waste of leads !!!

well try sangoma CPA, they have a free version which allows 30 concurrent calls.

if you are happy with the results and it saves you money, you could buy license for rest of your lines.

by **gmcust3** » Fri Nov 13, 2009 5:45 pm

http://www.sangoma.com/support/download ... w/nca.html

Let me try it.

11.8 MB file.

Btw, any idea abt the cost ?

Get Sangoma CPA and VoiceTime USB, all will work smoothly ?

In PDF file download, it shows how to install it on Windows But how abt CentOS i.e Our dialer ??

by **mflorell** » Fri Nov 13, 2009 6:17 pm

Sangoma CPA functions as a SIP proxy and runs on a separate Windows server.

The demo only allows for one channel by default.

As for a price, that depends on how many channels you will be buying. Please email us for a quote: sales -at- vicidial.com

by **gmcust3** » Fri Nov 13, 2009 6:21 pm

Windows server ::

WinXP wont do considering 30 channels only ?

by **mflorell** » Fri Nov 13, 2009 6:26 pm

We have reliably handled 400 concurrent channels through the Sangoma CPA running WinXP on a quad core CPU machine.

by **gmcust3** » Fri Nov 13, 2009 6:29 pm

I have downloaded the demo version , which I GUESS allows 30 concurrent channels.

Let me install it on WinXP Core2 Duo.

Can u PM me the quote for 150 channels ?

by **omarrodriguezt** » Tue Aug 17, 2010 10:41 am

Hello,

Matt, we are interested too in a quote for this tri-tone , SIT recognition system. (sangoma)

The NA are killing us too.
Sorry for double posting, I found this post after wrote the other.

We want to be able to test first, and then a quotation for 50 channels.

by **mflorell** » Tue Aug 17, 2010 10:49 am

Send an email to sales -at- vicidial.com and refer to this post for a quote.

by **Op3r** » Tue Aug 17, 2010 2:12 pm

Hello Matt,

I was wondering about this again and I might have a client willing to put up with it.

I see that the asterisk source wget'ed from the vicidial site seems to to have the cpa patch applied or am I seeing it wrong? It seems it doesnt kill the asterisk process anymore.

Did sangoma released the linux version of it yet?

by **mflorell** » Tue Aug 17, 2010 2:34 pm

We are using CPA on hosted for some of our clients and we use our -vici tarball for hosted without issues.

No, unfortunately there is no Linux version of CPA yet, but i was told by their head of software development earlier this month that they were almost done and will be ready for testing soon. I hope that we will be part of that testing.

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