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by **fintech** » Thu Sep 23, 2010 12:46 am

I had customer ask me if its possible to dial leads that:

If live person picks up hang up.

If answering machine picks up leave message.

He wants to do afterhours calls to businesses.

by **boybawang** » Thu Sep 23, 2010 3:42 am

yes thats very possible

by **williamconley** » Fri Sep 24, 2010 10:31 am

Although AMD is not exactly reliable (80%?). It can be set to run to leave message or hang up if it detects a human. Sangoma CPD (talk to the guys at The Vicidial Group to acquire it) will give a much more accurate response.

But either way: Yep. It can be done with AMD.

by **fintech** » Mon Sep 27, 2010 1:54 pm

How would I set that up in vicidial. Can I use the gui or do I have to create a custom dial plan? I would like to play with this on my test bench.

by **gardo** » Mon Sep 27, 2010 2:01 pm

We've done this for some clients. It works good (around 70% AMD). You can use the GUI and a custom dialplan to do it. Try reading the Vicidial Manager's Manual particularly the "Tutorial" section on "how to dial without any live agents and play a message".

by **fintech** » Mon Sep 27, 2010 2:44 pm

Hi Gardo,

I'm actually using gotodial as my test system.

Thanks,

Justin

by **gardo** » Tue Sep 28, 2010 1:48 pm

Cool.

Try following the instructions on the Manager's Manual. You can make it work on your own. If not, the forum is always available. :wink:

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