Answers to Inbound

[ruben23]

VERSION: 2.4-283
BUILD: 100929-1203
© 2010 ViciDial Group
Asterisk 1.4.35-vici-rc1
Dahdi -Current
Ubuntu 8.04 LTS

Hi guys any idea where the inbound call on an ingroup would not answer automatically, it like it would ring serveral times frist so agent woul know becasue agent is attending other work also, or might he put her self in pause mode nut the problme is no ring indicator that he would know if there is any inbound call coming in...any suggestion to this..?

[williamconley]

i'll attempt to ascertain what you are looking for:

you want to have agents that have inbound calls who get an AUDIBLE indication that there is an inbound call and then allow them to "Decide" whether or not to take the call?

this is commonly referred to as a "Queue". It's a function of Asterisk.

In vicidial, there are recent additions that allow viewing inbound calls, calls waiting to get to agents, etc., but they do not have an associated Audible alert (AFAIK). It probably would not be hard to add one (to the computer's speakers) but the problem is that this could be annoying to everyone in the room. To get sound to the headset would be more involved, but could probably also be done.

I'd say, though, that you just want to have an asterisk Queue (no logging in, no viewing client data, but the agents can answer a phone when it rings instead of being logged in and waiting).

[ruben23]

@williamconley

Thanks for your info and idea, what you suggest i can add up the ring option on the incoming call but the only thing to note here also is teh agent itself login to the vicidial itself as an ingroup closer-and what he do as usual is click resume adn wait for call, should it be Pause and see teh queue calls..? but the only thing it need to have a ring audio if some one is coming on queue.

any option where i can manipulate adding the audiop indicator..?

[williamconley]

not an option. you'll have to modify the agent's "vicidial.php" file to play an audio sound at the same moment it shows calls available in the ingroup. enjoy the AJAX fun