IVR & Virtual Hold

[lmora]

Guys, I am wondering if the virtual hold exists embedded in the IVR when used for incoming calls. What I'd like is to offer the caller the option to hangup while he is waiting in the queue for a rep to handle his call without loosing his place then later vicidial call the customer back automatically.

thanks in advance for your comments

[mflorell]

Without losing place in line, no. But there is an option to have the caller called back later. Take a look at the Wait Time options in In-groups.