Multiple questions in Press -1 survey campaigns

[richie.gbpec]

Setup Details:
GoAutoDial CE 2.0
ViciDial Version:2.2.1-237 BUILD: 100510-2015
Kernel:Linux 2.6.18-194.8.1.el5.goPAE
OS: CentOS release 5.5 (Final)


Hi,

We are trying to create an auto dial outbound survey campaign which consists of 4-5 questions.
The press-1 survey campaign described in the Manager Manual(Section J, Page 33) has the ability to put forward a single question, capture its response and send to an agent or destination.
We want to use this survey to dial out and have the customer presented with multiple questions and capture the responses to every question.

How can we achieve this? Please suggest

[williamconley]

1) have the survey system bounce to another survey (one question each)
2) i've heard good things about LimeSurvey
3) we have a multiple survey capture system that we sell commercially
4) how do you intend to store this data? (as there is only one "status" in Vicidial?)

[richie.gbpec]

Hi William,

We too are considering LimeSurvey. Just one question, will integration with Limesurvey give us the desired results if we run an outbound broadcast campaign with no live agent? The reason behind the question here is that on reading the posts and Limesurvey forums where others have used Limesurvey, they talk about webform integration of LimeSurvey with ViciDial campaign and an agent then puts in the relevant information when survey questions pop-up.

Can Limesurvey be used with no live agent? If yes, then please point us to some knowledge-base/post where we could find detailed information?

[williamconley]

I don't know of a free multiple question IVR with recorded answers. We sell such a system, many providers are capable of custom-building such a system. But I've never bumped into a free version. You could begin your search at SourceForge.net

[mflorell]

This is what the agi-IVR_recording_verification.agi is for, but it requires manual dialplan configuration.

[richie.gbpec]

Thanks William and Matt

[btbt]

1) have the survey system bounce to another survey (one question each)

Hi William

I've installed VICIbox server 3.1.8 ISO

So how do you 'bounce' to another survey system? would you have to setup another user (extension) and another campaign to do this?

Since there is only room in the survey for 2 questions, how would you have more than 2 questions and transfer to the exten off the main survey?


--
Thanks

[williamconley]

dunno. i've never done it, but it seems to make sense. on the other hand, that depends on how many you need to ask. and yes, i would assume you would have to use another campaign to store the 2nd survey.

alternately, you can use a system other than vicidial for the multi-question survey portion. we sell one, of course, and create custom (as do others).

[GaD]

I dunno how 'techy' you are. I personally am currently evaluating using Vicidial for the actual call out and sample management, but I'm currently working on a call center where -with other dialer software- transfer a connected call to an asterisk to an automated survey.

What I've done is 'hard code it' in a conf file. I've created an extension that will do playback for each question, read to capture the response and move to the next question. At the end I print all the answers to a file as a pipe delimited file. At the end of the day I send that to the client and import to SQL just for future reference if needed. To give you an example, lets use extension 2100

exten => 2100,1,Answer()
exten => 2100,n,Playback(whatever-audio-file-has-your-question)
exten => 2100,n,Read(Anwer1,you-can-also-put-question-here,)
.
.
.
[at the end]
exten => 2100,n,System(echo `date "+%F %T"`"|"'Q1'"|"${Answer1} >> filepath/filename)

You can add some more inteligence to it, but this is basically it....

[mflorell]

You can now do a multi-question automated survey using Campaign Survey(for the first question/verification) then sending to call menus from there. We have set this up for a couple clients already and it works great.

From the UPGRADE doc:


132. Added ability to have outbound auto-dial campaigns drop to an audio prompt
or a call menu. Outbound IVR Report added. Added optional logging of
call menu caller key presses. Lead ID can now be preserved on calls
coming from auto-dial or in-groups that go through call menus and back
into an in-group. Call Menu transfer also works from an Outbound Survey.

[williamconley]

So ... do you recommend using the menu as the question and the menu options as the "answer"? If so, is there an easy way to store the answer without creating a special dialplan? Or would you then push the call to another campaign with another survey in it? (then the dispo log becomes the survey response data ...?)

[mflorell]

The logging is achieved through the new "Log Key Press" feature in Call Menus. There are also methods for exporting this data using the new Outbound IVR Report and Export reports.

[williamconley]

so the method is nested menus with logged keystrokes and the data can be assembled from the logs. cool.

[AlSam]

I also would like to carry out a survey. The problem I'm running into is that the campaign won't dial. I am able to observe that the hopper has one lead loaded (i only loaded one lead in order to conduct a test). Is it necessary to have remote agents logged into the campaign for it to dial? If so, is that the way to control the amount of lines used for the campaign? Since the manual states the campaign should have a dial ratio of 1, is it safe to assume that, in this type of campaign, the number of agents logged in would equal the number of lines used?