grey vs white VOIP vs landlines

[B.lee2]

This is more of a sales question, but do you think that the three differ enough in quality to upset the cost advantage of grey VOIP lines?

I think that as long as you can hear the guy correctly,that's fine. after all,tons of people think that cell phone quality is acceptable but what says you?

[williamconley]

I'm not sure what interesting lingo you are using for grey vs white, but VOIP quality is a "personal" thing. and it's not always a question of the quality of the sound, but often it is also the reliability of the connection rate.

When your CONGESTION/CANCEL ratio jumps from 37% to 66% ... you think "well, i'm not paying for these calls anyway, since they did not connect". But the issue is that often these "refused calls" that are to expensive areas are the calls that would sell ("expensive area" often means = people with money ... of course, sometimes it's the opposite, depending on your target demographic!). So the question is, what does the provider expect for initial investment? How will you handle "fake rejects"? If you were paying good money for the leads ... rejects that should have connected can end up costing more money than just using a "white" carrier.

[B.lee2]

Thanks makes sense...

"White" carrier it is then, Even 37% seems like a lot.

[williamconley]

Look at your NA calls (those are "Cancels" as a rule). And they are usually a major percentage of your calls.

[B.lee2]

Ok I got like 66% NA rate on an old residential list... what are false rejects exactly?

[williamconley]

NA calls result from any call not answered for any reason other than "BUSY".

NA calls are also (generally) left in the campaign and re-dialed on the next run. Which means that if they are NA again, they stay, but new NAs will occur and they will continue to accumulate. Eventually, you end up with 75% or more "NA" calls that are obviously never going to answer. (I mean, if you called the same number 5 times and got "NA" all 5 ... it's fairly safe to bet it'll be NA forever). But ... Why?

If an NA call is a disconnected number, you'll obviously never get an answer. The latest version of Vicidial has improved detection for this, if you allow long enough time for the call to be cancelled by the receiving phone company (45 seconds or more).

If an NA call is actually just not answering, this can often be from an Answering Service/Machine that does not answer until XX seconds and you may only allow it to ring for XX-5 seconds so YOU hang up before the answering service kicks in.

And then we have ... people who don't answer their phones. Probably the extreme minority of these calls.

But in the case of "false rejects": YOUR carrier refused to make the call, even though (had you called with your cell phone ...), the number is valid and the call recipient would have answered. This happens when the call route is more expensive than your "grey" phone company wants to allow you to call, because your pricing is too cheap.

[B.lee2]

Thanks for the explanation