IVR

[h1828]

Hi All

I m using vicidial 2.0 for inbound i want to create an IVR that when customer call to my DID number IVR play welcome music & automatically transfer the call to my agent. Is that possible. Plz help

[williamconley]

There is no vicidial 2.0. But there is a goatuodial 2.0 and a vicidial 2.0.4, vicidial 2.0.5 and vicidial 2.2.0 and vicidial 2.2.1 and vicidial 2.4 and vicidial 2.6. So please try to figure out what you actually have, it helps if you actually copy it from your screen (no memory involved).

I would strongly suggest you read the Vicidial Manager's Manual which covers all sorts of topics (such as inbound and outbound calls ...). In your case, you appear to be in need of the Inbound ... but instead of trying to skip directly to it, I would suggest you make sure you have not skipped anything before inbound. Carrier setup is very important for inbound as well. It is safest to start at page one in the manual and perform all the tutorials until everything you want works, then stop. If you skip something, it invariably turns out to be something needed for what you want ... and you have to go back several times until you find the one thing you missed. LOL

You will need to configure your carrier to have "context=trunkinbound" in the "account entry" field. You'll also need to configure an Ingroup, and select all the agents who you want to have permission to get these calls. You'll then need to configure a DID and point it to this ingroup. And finally, you'll need to modify the campaign to accept inbound and then select this new inbound group to be allowed. Much more detail in the Manual, though

Oh! newbie suggestions! almost forgot:
when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

[h1828]

Hi friend

I hv already configure complete inbound with ivr in goautodial 2.0 Let me explain you with example:- when i create call menu (ivr) i add (welcome|for-sales|press|./digits/1|for-tech-support|press|./digits/2) in Menu Prompt then i configure call menu option for 1 & 2 for sales & technical. My requirement is that i only add (welcome) in menu prompt and nothing else wants to add & calls automatically transfer to ingroup. Is there any option for this? Pardon for my English ........

[williamconley]

Ahhh ... still choppy, but the picture is getting clearer

you want the menu to just say "welcome", then pass the call (without user intervention) to the ingroup.

two methods:

1) Just pass the call to the ingroup and skip the manu, and put the "welcome" in the Ingroup! LOL

2) modify the call menu for invalid and timeout to go to the ingroup and set the wait time for a keypress to 1 second. Also consider having "0" and "1" as transfer to the ingroup for those impatient enough to press it to just get there sooner.

[h1828]

OK, Thanks for tips i got my answer