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Would Vicidail be right for me
Posted:
Thu Jan 21, 2010 11:43 amby johnysc430
I have 3 telemarketers right now, I've been looking for a web based solution.
I've looked at five9 and hosted dialer, I was thinking that maybe there's some open source stuff other there and I could just have my own coded.
I called Vicidial they told me that the number of agents I have is too little and would get a high rate of dropped calls.
I don't have servers at my location, would it be wise to host this on a dedicated server?
Any input is appreciated.
Posted:
Thu Jan 21, 2010 11:47 amby Michael_N
predictive dialing would be a problem with only 3 users.
Posted:
Thu Jan 21, 2010 11:53 amby johnysc430
I have a older dailagoic based system and it worked fine I used 6 lines and didn't have that much of a problem. I did get drops but it was ok.
Posted:
Thu Jan 21, 2010 11:55 amby Michael_N
Do you have a hosted dedicated server now?
if not
If you have computer with 1-2 gigs ram and a fairly decent cpu, you could just download vicidial and give it a try.
Posted:
Thu Jan 21, 2010 12:02 pmby johnysc430
I have a dedi now, I guess I'll have to mess with it. Without the added cost of a dialing company I can hire more agents. What would be ideal to run this type of system? 10 plus?
Posted:
Thu Jan 21, 2010 12:04 pmby Michael_N
10 max
whats the config of the dedicated now?
Its a real server ?
Not a VPS?
Posted:
Thu Jan 21, 2010 12:11 pmby johnysc430
no not a vps, a real dedicated.
I run bots on it for my SEO stuff.
What do you mean 10max?
Posted:
Thu Jan 21, 2010 12:16 pmby Michael_N
10max of agents, but it depends on many factors. like recording or not. line:agents ratio
20 agents
3:1 lines to agent ratio
single quad-core CPU, 4GB RAM, ES-SATA drives
Posted:
Thu Jan 21, 2010 1:54 pmby johnysc430
Can you recommend any sip providers for U.S. Long Distance?
Posted:
Thu Jan 21, 2010 2:03 pmby Michael_N
http://www.vitelity.com/
you dont use sip now?
You could also check with your hosting-provider if they have a sipservice