vicidial.org

Quick question;

Im experiencing something not sure if its a bug or if its supposed to work this way.

When looking at the page when a live agent logs into a campaign I see the agent come into the screen as Paused but if that agent does nothing for 60 seconds they dissappear from the screen all together.

When I look in the vicidial_live_agents table I still see that user entry in the database as Paused, why wouldnt it stay on the screen?

thanks,
enjay

In this snippet of code if I modify the 1 minute and change that to say 20 minutes is that going to impact me in a negative way?

Code: Select all

                if (eregi("PAUSED",$row[3]))
                        {
                        if ($call_time_M_int >= 20) ;; typically set to ">= 1"
                                {$i++; continue;}
                        else
                                {$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>'; $agent_paused++;  $agent_total++;}
                        }


That should work fine. It should not impact anything but the display. I was considering changing that to 5 minutes anyway.

I just changed this to 5 minutes on the SVN server code.

outstanding.. thanks Matt!

-enjay