vicidial.org

Posted: **Tue Feb 23, 2010 7:47 pm**

Hi,

We want to build a help hotline (aka call center) that only takes inbound calls. It needs queue supports etc. Wonder if Vicidial is the right thing to use. Is there a way to turn off predictive and blend dialing features that come with Vicidial?

lin

Posted: **Tue Feb 23, 2010 8:28 pm**

Yes, in fact we have several large clients that are 95-100% inbound call centers running ViciDial.

There is a System Settings option celled "Outbound Auto-Dial Active" that can disable all list dialing abilities from ViciDial and simplify the interface if it is set to disabled.

Posted: **Mon Mar 01, 2010 3:51 am**

Inbound call is important to as a customer service because we need to please the customer in a proper way, even it is not in person communication. The Vicidial has an ability to full fill the system to make some rapport of an inbound call.

vicidial.org

Is Vicidial the way to go for inbound calls only call center

Is Vicidial the way to go for inbound calls only call center

Re: Is Vicidial the way to go for inbound calls only call ce