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recording broadcast or survey type calls
Posted:
Thu Mar 11, 2010 10:03 amby gardo
Matt,
The call recording feature of Vicidial, can it too record broadcast or survey type calls just like regular calls? Is this feature availabe in 2.2?
Posted:
Thu Mar 11, 2010 6:40 pmby mflorell
never tried that, but I'm sure you could if the machine can handle it.
Posted:
Tue Mar 16, 2010 11:22 amby aouyar
I am not sure if Call Recording works with Remote Agents and it seems like Broadcast Campaigns are implemented using Remote Agent Functionality.
Does Call Recording work for Remote Agents?
Posted:
Tue Mar 16, 2010 12:07 pmby mflorell
the agent recording setting in campaigns does not work for Remote Agents, but you can use the NVA_recording AGI script to do recording of these calls if your system can handle the load.
Posted:
Fri Mar 19, 2010 2:58 pmby aouyar
Thanks Matt.