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Answered Calls in Campaign not matching total calls received
Posted:
Tue Apr 13, 2010 11:28 amby kaleem
In ViciDial -- I was wondering why the total calls answered in the real time campaign summary does not match the total calls fielded by the active reps in the campaign. Any insight you guys may have would be appreciated. Thanks!
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Posted:
Tue Apr 13, 2010 12:13 pmby mflorell
what do you have the status "Human Answered" flag set to for all of your statuses?
Posted:
Tue Apr 13, 2010 12:56 pmby rusty44
"Human Answered' is set to Y or N depending on the disposition.
should it be set to Y for all 'selectable' dispositions??
Posted:
Tue Apr 13, 2010 1:01 pmby mflorell
It should be set to all dispositions that you want to count as Answered by an agent.
Posted:
Tue Apr 13, 2010 1:16 pmby rusty44
ok so to be clear...each status that has Y for 'Human Answer' will show as 'answered' on the real-time report?
Posted:
Tue Apr 13, 2010 1:28 pmby mflorell
That's the idea