please do not quadruple post!!
http://www.vicidial.org/VICIDIALforum/v ... ght=#48397
http://www.vicidial.org/VICIDIALforum/v ... ght=#48418
http://www.vicidial.org/VICIDIALforum/v ... hp?t=11953
http://www.vicidial.org/VICIDIALforum/v ... 8510#48510
the credentials for your system are stored in /etc/astguiclient.conf, if it is having troubles with credentials, that will be where they are UNLESS they are in one of the many GUI entries (each phone and possibly other places has logins for asterisk manager, etc)
when you post, please post your entire configuration including (but not limited to) your installation method, vicidial version and build, asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box.
Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation
this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)