vicidial.org

Hi,
is it possible to do it with vicidial
ex : use the schedule callback feature?
i plan to use either :
- davical with sunbird
- google calendar
- bedework
- sogo

thanks

Almost anything is possible with open source software. If the following programs you mentioned are also open source then it's possible to have some form of integration with Vicidial.

actually, it's working with davical and sunbird

my question is :
does vicidial offer this feature?

my problem is that i have to configure 2 differents programs and open too many windows

the idea :
in the agent console , you have :
1. main tab (customer info),
2. Script tab

then we add :
3. chat tab (integration with openfire)
4. calendar tab with customer integration (the agent can see the availability of the sales people and can set the meeting accordingly)

or when hangup, in call disposition, instead of using callback, he uses meting and set time and date

davical, sogo, bedework are all opensource (i prefer davical)

it is absolutely possible to add tabs to vicidial for extra connectivity. for instance, we have added a payment tab for a few clients (so the agent can take the money and with AJAX get an approval on the credit card on the same screen, then store the approval code and transaction id in the client's vicidial record of the sale and leave the CC info on the merchant account system)

You can modify the agent interface to integrate Davical or Sunbird. Whether it's under in iframe or tightly integrated in the agent UI it's your choice. Some PHP programming is needed to do so. Actually you can just open new tabs instead of new windows so you're just working on one window. Easies way to do it.

just to avoid confusion: i was referring to a layer in vicidial which is in the same window (on the vicidial agent screen it appears as a tab just like the script tab). it is then capable of using the same ajax functionality to view vicidial_list information as vicidial itself does. it can also modify vicidial_list information in the same way.

it isn't actually hard, if you use the existing script tab as a sample method.

Hi,

thanks i will look into the code , just need to find time

Rgds

Hi,

i have found this :

http://www.phenix.gapi.fr/

how would it cost to add 2 new frames near the script for the webform and webform2 instead of opening a new window/tab?
is there any good web developper there?
i really don't have time.

Thanks

You can open a window inside of the script tab with an IFRAME.

saidmsl wrote:Hi,

i have found this :

http://www.phenix.gapi.fr/

how would it cost to add 2 new frames near the script for the webform and webform2 instead of opening a new window/tab?
is there any good web developper there?
i really don't have time.

Thanks

You don't have time, but do you have $$? There are lots of good web developers all over the place. Even a bad one could add this ... just wouldn't be as pretty. LOL

Hi,

just saw custom fields in svn. this is what i need.
will look into.

sorry about my thoughts , i was ready to pay , say USD 100 , to support vicidial , via this little hack.

Rgds

it's not a hack. it is utilization of existing functionality. it's designed to allow this by the vicidial group. not an accident.

if you put a description of what you want (not a generalization, but a description) in the consultation requests forum, you'd likely get a response (or 10) from hungry programmers.

Thanks
will post it in requests forum