vicidial.org

what does talk and coustomer means in this table

AGENT TIME BREAKDOWN:
+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +------------+------------+------------+
| USER NAME | ID | CALLS | TIME CLOCK | AGENT TIME | WAIT | TALK | DISPO | PAUSE | DEAD | CUSTOMER | | LOGIN | | LAGGED |
+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +------------+------------+------------+
| agent1 | agent1 | 18 | 0:00 | 1:33:47 | 16:51 | 54:14 | 14:21 | 8:21 | 1:40 | 52:34 | | 0:40 | 7:41 | 0:00 |
| 1000 | 100 | 13 | 0:00 | 4:28:37 | 4:01:39 | 26:14 | 0:40 | 0:04 | 0:45 | 25:29 | | 0:04 | 0:00 | 0:00 |
| 1001 | 1001 | 34 | 0:00 | 3:40:41 | 2:57:00 | 38:32 | 1:59 | 3:10 | 3:53 | 34:39 | | 2:10 | 1:00 | 0:00 |
| 1002 | 1002 | 19 | 0:00 | 1:14:46 | 43:13 | 20:49 | 5:34 | 5:10 | 5:33 | 15:16 | | 0:21 | 4:49 | 0:00 |
| 1003 | 1003 | 97 | 0:00 | 6:48:24 | 2:57:03 | 1:54:20 | 17:19 | 1:39:42 | 35:55 | 1:18:25 | | 7:19 | 1:07:04 | 25:19 |
| 1004 | 1004 | 74 | 0:00 | 7:55:26 | 3:52:15 | 1:35:08 | 30:26 | 1:57:37 | 28:57 | 1:06:11 | | 21:03 | 1:21:41 | 14:53 |
+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +------------+------------+------------+
| TOTALS AGENTS: 6 | 255 | 0:00 | 25:41:41 | 14:48:01 | 5:49:17 | 1:10:19 | 3:54:04 | 1:16:43 | 4:32:34 | | 31:37 | 2:42:15 | 40:12 |
+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +------------+------------+------------

i'm guessing that's the amount of time on the phone with customers?

when you post, please post your entire configuration including (but not limited to) your installation method, vicidial version and build, asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)