when you post, please post your entire configuration including (but not limited to) your
installation method, vicidial version and build, asterisk version, telephony hardware (
model number is helpful here), cluster information if you have one, and whether
any other software is installed in the box.
Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation
this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)
AND post the error you are getting, too!