remote agents with busy transfer to next available remote A

[raloheni]

Hi vicidial support

Vicibox 1.0.0from .iso | Vicidial 2.4-256 Build XXXX | Asterisk 1.2 | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

All my agents are Remote agents only for taking inbound calls.

only one campaign with fewest calls option. with 5 agents.
my question was whenever a calls comes in it will xfer to a available remote agents as per campaign options.
if that remote agent was busy , or if he disconnects that xfered no that inbound calls also gets disconnected not xfer to next available agent.

is there any options i am missing or this is standard for mobile remote agents.

[williamconley]

that is standard. it is assumed that you will "deactivate" remote agents who are unavailable. if you do not, you will drop calls.

if this is annoying for you, you could consider putting a Queue (asterisk term) in as your "remote agent" which would allow Round Robin access to the agents in it.

why do you not have the remote agents log in? no computers?

[raloheni]

if i create queue type settings can i get clear report ,
is it possible to create queue for the mobile nos

only for incomming calls i have created this remote agents .

[williamconley]

clear report is subjective. what is clear?

a queue can have any number in it that can be dialed by asterisk

[raloheni]

Hi
thanks for your needy support
I didnt created any queue

just i run the agi script VDAD_all_inbound.agi with n+101 option in dialplan.
so the call again reaches this agi script and proceed the call as per random option set in inbound group for next agent call.

Due to this call will be transfered to another agent when the first agent was busy.

but problem is realtime screen shows that both the agent was still in a call eventhough one was disconnected under busy n+101 .
and next call was put in ih hold till the previous call disconneted.

[williamconley]

yup. that's what would happen alright. that's why i like queues.

[mflorell]

Vicidial was not intended to operate the way you are trying to operate it.

If you don't need the agent screens then it might be best for you to use Asterisk Queues

[williamconley]

ordinarily when we have had clients use the system in this fashion, they not only use asterisk queues but the queues are often on a completely separate server at a different location (a fulfillment center supplying calls to a sales center, for instance).

but it also works if the queues are on the same server, just differently.