vd remote agents calls barge
Posted:
Sat Oct 09, 2010 1:34 amby raloheni
hi support
vicibox redux 3.0.6 |vicidial 2.4| no digium cards | no extra software
i need to know is it possible to barge or monitor the agents conversion who are logged in as remote agents ie ip/vicidial/vdremote.php
Posted:
Sat Oct 09, 2010 9:27 amby mflorell
Nope, that is currently not a feature of ViciDial.
Posted:
Sat Oct 09, 2010 6:02 pmby williamconley
| Asterisk X.X.X | Single Server | ?
the version of asterisk and number of servers will determine the difficulty and capacity of barging/monitoring/coaching via asterisk itself outside the vicidial configuration (vicidial's method is easier, to be sure, but Asterisk 1.4 on a single server can be fairly easy to customize to monitor/coach any channel in use)
asterisk 1.4
Posted:
Sun Oct 10, 2010 1:44 pmby raloheni
hi william
asterisk version is 1.4 and its single server
how can i barge and monitor the calls of remote agents
Posted:
Sun Oct 10, 2010 2:27 pmby williamconley
Re: vd remote agents calls barge
Posted:
Thu Feb 20, 2014 3:17 amby jmathew
if this dialplan can be customized
[barge]
exten => 4567,1,Macro(user-callerid)
exten => 4567,2,Authenticate(4567)
exten => 4567,3,Read(SPYNUM,agent-newlocation)
exten => 4567,4,ChanSpy(SIP/${SPYNUM))
and use * to toggle between channels.
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