Alter customer data after hangup the call
Posted: Mon Dec 06, 2010 8:00 amhello,
I need your help, please help me. I use goautodial. My problem is for the incoming calls, i have did every thing is ok, i receive incoming calls, my problem is how update the customer data, i have configure my compaign to alter customer data informations. but when i receive a call form an outboundf number, i modify the form for this customer and i hang up after i choose a disposition call, when the same number call me again i don't see the informations that i have saved in the form when i receive the first call from this number. I would like to see the informations for this customer when he called me a second time. please help me to do this
I need your help, please help me. I use goautodial. My problem is for the incoming calls, i have did every thing is ok, i receive incoming calls, my problem is how update the customer data, i have configure my compaign to alter customer data informations. but when i receive a call form an outboundf number, i modify the form for this customer and i hang up after i choose a disposition call, when the same number call me again i don't see the informations that i have saved in the form when i receive the first call from this number. I would like to see the informations for this customer when he called me a second time. please help me to do this