vicidial.org

i have a campaign called 1010 in vicidial
i have a list in there
we dial on 1010
i have answering machine detection ON
so when it detects an answering machine it plays a message
please referece the following settings

Campaign VDAD exten: 8369 (this is what turns on AMD)
Answering Machine Message: i chose a wave file
WaitForSilence Options: 2000,2
AMD Send to VM exten: Y

i send dropped calls (agent not available) to our Safe Harbor extension:

Drop Action: Message
Safe Harbor Exten: 8307
Voicemail: LEFT BLANK ON PURPOSE

ok now with all that said

i dont understand the following statistics reported about the list that is in this campaign

AL Answering Machine Msg Played 866
AM Answering Machine Sent to Mesg 275

it seems the two are very similar and seem to reference the times that we found an answering machine, left a message
but what is the difference between the two?

AL = the message finished
AM = the customer hung up before the message finished

Just a suggestion: We use this feature too, and we try very hard to keep our messages under 20 seconds, 15 is better. I've found out that a lot of VM/Answering Machine systems have a limit on time per message, or have a tendency to cut you off and if I do this we see many more AL statues than AM.