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Possible to Hang a Call from the Admin Panel ?
Posted:
Thu Dec 23, 2010 3:53 pmby gmcust3
Possible to Hang any Agent Call from the Admin Panel ?
Posted:
Thu Dec 23, 2010 4:59 pmby williamconley
in 2.0.5?
did you know that in addition to a "dialer" (named vicidial), you also have a PBX named "astguiclient"? which has a sep login and can be used to watch channels and such ... /agc/astguiclient.php
Posted:
Tue Jan 11, 2011 9:00 amby gmcust3
Seen but Didnt Find any Hang Up Option !!
(
Not Possible to Integrate it with RealTime Call Stats window ?
Posted:
Tue Jan 11, 2011 9:30 amby williamconley
Possible? Absotively. But someone has to pay for it. You should start by making a request in the features section and the Issue Tracker.
You could even make an offer in the Requests for Consutation section (bounty)
Posted:
Tue Jan 11, 2011 10:03 amby gmcust3
Strange that No One felt the Need
Posted:
Tue Jan 11, 2011 1:44 pmby williamconley
I'll agree with that.
Posted:
Sun Jan 23, 2011 8:45 amby gmcust3
I see something Like this :
Admin Hang Up - Set to true to allow user to be able to hang up any line at will through astGUIclient. Good idea only to enable this for Admin users.
Any One tried it ?
Posted:
Sun Jan 23, 2011 10:35 amby williamconley
we have a couple clients using FOP which obviously has hangup capability, but nothing directly in vicidial. clients usually just use the emergency log out without a hangup.
Posted:
Sun Jan 23, 2011 12:01 pmby gmcust3
What is FOP ?
Posted:
Sun Jan 23, 2011 12:31 pmby williamconley
It's a part of FreePBX
Actually it's not "part", but it's installed with it, it's actually a mini-pbx viewer/changer that runs in Flash. Once you learn how to use it (what categories will show up, how to create columns, etc) it's a very cool little tool.
But we only have a couple clients who use it and they use it IN freepbx. Flash Operator Panel
Posted:
Sun Jan 23, 2011 10:08 pmby gmcust3
Can FreeBPBX be installed with Vici ?
Cant Flash Operator Panel be Integrated with Vici ?
Posted:
Sun Jan 23, 2011 10:48 pmby williamconley
expensive on both.
but the FOP is more likely to be "useful". more of a simple handy tool.
but in either case the answer is "yes". I have just not done it since 2.0.4 in gentoo (cuz noone wants to pay for it any more, vicidial has enough features to dump freepbx now
)
although, actually, i think i did do it for a couple clients in 2.0.5 Ubuntu
Posted:
Sun Jan 23, 2011 10:56 pmby gmcust3
How about AST_timeonVDADall.php page have a "Hang Up" call Link which will hang up the currently running call ?
Like the way we have for Listen and Barge.
Posted:
Mon Jan 24, 2011 7:52 amby williamconley
cool. do it and post a diff
Posted:
Wed Feb 23, 2011 10:33 pmby gmcust3
What would be the command to execute hang up ?
Posted:
Thu Feb 24, 2011 9:15 amby williamconley
Posted:
Tue Sep 13, 2011 9:20 pmby gmcust3
Is it build-in in 2.4 ?
Posted:
Wed Sep 14, 2011 8:08 amby mcargile
No. There is no way to hang up an agents phone call from the admin interface of Vicidial in any version. If this was added it would need to be heavily logged as it is ripe for abuse.
That said you could write your own hang up function using the Agent API, but I would be very careful who you give this ability to.
Posted:
Sat Sep 17, 2011 9:42 pmby williamconley
you could also easily check the "OLD" astguiclient.php interface. if it doesn't do what you want ... it can be modified.
but having a "preference" for "kill this call" available on real time would be dangerous but doable. or perhaps in the "emergency log this agent out" an "emergency kill this agent's session completely kill recording, kill client call, kill agent session, log out!". Yep, dangerous. But fun.