vicidial.org

Hi

vicibox_redux 3.0.6|VERSION: 2.4-285|BUILD: 101022-1427 |two port Digium E1 card| no extrasoftware| single server.


i am running vicidial for domestic callcenter purpose, so every leads have different phone codes, for local phone numbers no need of phone code for std i need phone codes.

whenever i upload these leads the vicidial adds 1 as phone code for the local phone number , due to this that no is not able to dial through the pri .

is there any option to stop adding the 1 as phone code for the phone numbers which as empty phonecode column while uploading the leads.

Phone code has to be populated. You can ignore it as a campaign setting when you dial if you want.

If you have specific local area codes that do not need the dial prefix, you can alter your dial plan to intercept and remove the 1.

EXTEN:1 -> the :1 removes the first digit (generally the dial prefix). You can change this to :2 to also remove the 1. This can be done for specific area codes to allow "local" dialing.

Cooler Yet:

Code: Select all

exten =>_71323NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten =>_71323NXXXXXX,2,Dial(${PRITRUNK}/${EXTEN:2},,tTor)
exten =>_71323NXXXXXX,3,Hangup
exten =>_71NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten =>_71NXXNXXXXXX,2,Dial(${DIAL7TRUNK}/${EXTEN:1},,tTor)
exten =>_71NXXNXXXXXX,3,Hangup


This will catch area code 323 and strip off the 1 and send it to the pri, but still send any other numbers through DIAL7TRUNK (which may be a PRI or SIP or whatever). Simply by changing the :1 to a :2 and modifying the dial pattern to match that area code. Remember that each "extension" is actually a mini program, consisting of the exten entry with a priority of "1" and any that follow (so each of these is a 3 line program, with priorities of 1, 2 and 3).