Dial-Out Only Server

[mxtreme311]

I have many beautifully running systems and recently I have been given a task where I need to setup a server that only does the dialing (no agents), is there a How-To for that somewhere?

[mxtreme311]

The agent sessions will be housed on a separate server.

[williamconley]

You are either talking about "Survey" (available in the top menu of any "Campaign" after you select "Detail" view)

or

Remote Agents (where the calls are shipped to another server with agents waiting to answer the calls)

[mxtreme311]

Remote. I remember seeing something somewhere where you could have all the agent sessions on one server and have another server that did all the dialing. Sound right?

[williamconley]

Or a Cluster (Two vicidial servers, one acts as "Dialer" and one as "Web", one of them must also be "database"). Both actually are full vicidial servers, then they get clustered together.

How did you install your original dialer?

[mxtreme311]

Well I have already have a cluster (one web server, one db server, two dialers). There is an additional server that has all the T1s connected to it that the two dialers connect to via IAX2. I'm wondering if I can add this machine into the vicidial mix as a "dial-out" server and have the other two just be agent servers.

[williamconley]

You have a knack for leaving things out.

"add this machine as a dial out"

"the other two just be agent servers"

the other two leaves off the web and db and you refer to the two dialers as "the other two"?

so let's try this again:

you want to have an asterisk server provide T1 lines to the cluster via IAX. The existing web would still have all the agents on it, the database server doesn't change, and the two dialers would dial through the new server with the T1 on it. This is done by using the new server with the T1 lines as the "Carrier".

It can also be done by adding it as another dialer on the system, and setting it up to balance dial for all the other servers in the system, then vicidial would automatically treat it as the carrier.

With the first method, you don't need vicidial installed on it, just a clean asterisk install capable of using the T1s. With the second version you could actually use it as a dialer or a web in addition to the T1s throughput (if you need the CPU power, this can come in handy).