vicidial.org

Hi Guys

How is the Productivity Rating in the Outbound Calling Report calculated exactly?

Do you have the name of the perl script that runs to acquire said data?

Unfortunately not.

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cd /srv/www/htdocs/vicidial/
grep "Productivity Rating" * -R -n


result

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AST_VDADstats.php:17:# 81109-2341 - Added Productivity Rating
AST_VDADstats.php:716:  $OUToutput .= "Productivity Rating:                          $AVG_ANSWERagent_non_pause_sec\n";


so ... it would seem to me that looking at line 716 of AST_VDADstats.php may give you ... a hint.

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nano +716 /srv/www/htdocs/vicidial/AST_VDADstats.php

try wandering around in there and see what you come up with for the method of calculating that particular variable ...

Hint:

Code: Select all

grep AVG_ANSWERagent_non_pause_sec * -R -n