realtime screen not showing the agent current status

[striker]

hi

vicibox_redux3.1.7 | VERSION: 2.4-297 | BUILD: 110124-1134 | sangoma E1card | no extra software

hi

in realtime screen i am not able to see the agents who are in pause mode, and agents in disposition screen .

only i can see agents who are in resume mode as Ready label
screen shots below
i also tested the same svn with another server but same result. is it bug or a new feature brough by vicidal group
is there any settings to be enabled to have this option.
http://img522.imageshack.us/img522/6242/pauseeffect.jpg

[williamconley]

looks like a feature, but i've never bumped into it. check your user permissions and real time screen options.

[striker]

hi

I have go through all the settings in user ,campiagn,systemsetting, usergroups but there no option to enable this.


is it possible to download the previous version of svn trunk ie
"VERSION: 2.4-285 BUILD: 101022-1427"

bcoz this version gave me good results .

also is it possible to downgrade from 2.4-297 verison to 2.4.-285

[williamconley]

download both versions.

look at the sql upgrade file for the dbschema differences.

to "downgrade" from a later to an earlier without a database backup, you'll need to REVERSE any of the sql commands in between the two dbschema versions -- intelligently.

(ie: if they deleted an index and recreated it, you'll need to search to find out what it was like before the original deletion).

DO make a solid backup before you begin! (ie: verify that the backup worked by restoring it elsewhere and verifying that your data is IN the backup)

[striker]

hi william


can you post the link to download the old svn trunk verisons

[williamconley]

LOL

I See ... You do not understand SVN.

SVN is a repository system. Using an appropriate SVN command you can actually "query" the system for ALL available versions in all or each individual branch (including trunk).

one possible method (execute from within the /usr/src/astguiclient directory, or create a new subdirectory called /usr/src/astguiclient/TEST and execute from there ):

Code: Select all

svn co -r {"2010-07-17 22:36:55 -0500"} svn://svn.eflo.net:43690/agc_2-X/trunk

A cooler version if you want to "match" an existing install (handy for clustering without upgrading the cluster):

On system you're trying to match:

Code: Select all

cd /usr/src/astguiclient/trunk
svn info


On system you're installing:

Code: Select all

cd /usr/src/astguiclient/trunk
svn up -r XXXX


XXXX=version from svn info