instant redial to alternate

[saidmsl]

Hi,

got this issue :
- predictive campaign
- agent talk to customer
- but customer say call mobile phone now

- agent input mobile phone in alternate phone , hang up ,and pause
- now agent have to call customer on his alt phone

he cannot use the fast dial

any idea or tips for making this process

VERSION: 2.4-301
BUILD: 110215-2135
goautodial updated + asterisk 1.4.39

[mflorell]

This is what the Alt Number Dialing campaign feature is for. This is covered in the manuals.

[williamconley]

ie: you should read and understand all the settings for the CAMPAIGN, or at least read the manuals regarding alt number dialing and manual dialing. there are several settings involved.