Hello,
Can somebody please let us know what means DISPO and Xfer Statuses?
Is "dispo" a temporal status that means that the agents is going to dispo?
Is "Xfer" a temporal status that means that the agents is going to Transfer?
DISPO XFER
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DISPO XFER
by omarrodriguezt » Fri Feb 25, 2011 10:46 am
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by williamconley » Fri Feb 25, 2011 11:09 am
dispo means the prospect has been "hung up" and the agent is staring at the dispo screen (without submitting). This should only happen for about 5 seconds.
XFER should (if i recall?) mean that the agent is presently transferring a call, but has not yet disconnected from the transfer.
XFER should (if i recall?) mean that the agent is presently transferring a call, but has not yet disconnected from the transfer.
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